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Western Wear - Texas - Women - Men - Wear for Riders

If you did not find the right answers in our Help Center, please contact us via the contact form. We will take care of your request. Thank you for your trust. Sincerely, Western Wear Team Ranch Girls.

  • How do I create an account?
    Click on the main menu (logo with the 3 horizontal lines in the upper right corner of the web page). Then, you will find a logo that looks like a person logo, next to the shopping bag. By clicking on it, you will be redirected to register or log in.
  • How can I sign up for wholesale?
    If you are interested in distributing Ranch Girls products wholesale, go to the main menu, then to the distributor platform, and fill in the indicated fields. We will receive the request and respond to it immediately.
  • Where to find the check-out area/ shopping bag logo?
    When you are done shopping, click on the main menu, (logo with three horizontal bars, top right corner) there you will see below the section 'About us, a sign for a shopping bag, when you click on it, a window with the check-out section will automatically pop up.
  • Will I receive an order confirmation by e-mail?
    Yes, once your order and payment are completed an automatic order confirmation will be sent to you.
  • What can I do if I haven't received an order confirmation?
    If you have not received an order confirmation, please contact us using the contact form or via email, it may happen that your order is already being processed, or it has not gone through. By emailing us you can be sure that we will take care of it.
  • How can I pay?
    When you are in the check-out area, you can see all the different payment options. We offer PayPal, Credit Card, Venmo, and more.
  • How do I know if my payment has worked?
    After your successful order, you will receive a payment and order confirmation. If you are not sure and you have not received a confirmation email, please write us a message via the contact form (menu button: (Contact us) or email us.
  • How long does my delivery take to ship?
    Your order will be processed within 1 to 3 days. As for the shipping, it depends on what part of America or Canada you live in. We ship from our main headquarters in North Texas, using USPS. Usually, the shipping time is between 3 days and a week. If your package is delayed, please contact us via the contact form or email us.
  • What can I do if my package did not arrive?
    If your package did not arrive in a period of 10-14 days, it is possible that the delivery did not work, and it will be sent back to our company address. Please send us an email or message by using the contact form (main menu under the contact us button). We will take care of your package. We e-mail you or call you when it has cleared up.
  • How can I return my order?
    Please go to our main website menu (top right corner, logo with 3 horizontal lines) under the Return Policy section, you will find all the information regarding returns.
  • How can I exchange a product?
    If you want an exchange of an item or a new size, please email us, then we can check the stock in advance. As soon as we receive your return, we will ship your new requested item to you. Put a little note in the package or use our return form.
  • When I will get my payment back?
    You will get back the amount of your return as soon as possible. Normally, all returns are processed first and then the amounts are transferred back to the customers. This process takes a maximum of 10 days.

YOU CAN FIND EVERYTHING YOU NEED TO KNOW IN THE HELP CENTER

To get you smoothly through our member sign-up, distributor registration, and checkout, we have prepared a few questions and answers, below in the black area. Through our Help Center, the handling is simplified and you don't have to spend to much valuable time. We hope you can find what you need to know.

339 Woodbine Lane

Gainesville, TX 76240 USA

Address

OS-Western Sports LLC.

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